04/13/2022
Do you like to brighten people's day with your personality, and help them enjoy their vacation? If so, join us at South Haven's most unique resort, Sun 'n Sand Resort!
Your Mission: To ensure the best possible impression for all guests at Sun ‘n Sand Resort.
The Front Desk Team Member is responsible for wow-ing our guests in areas of helpfulness, thoughtfulness, and creating a uniquely comfortable environment.
NOTE: This role may also be trained in our housekeeping department, expanding your opportunities!
Outcomes Expected:
-Be proficient in front desk systems, including reservation system.
-Be professional and positive on the phone and in-person at all times with guests.
-Be the point person for the resolution of any issue or question a guest may have.
-Occasionally fold and package room linens to be disbursed to rooms.
-Restock supplies on a regularly scheduled basis.
-Ensure guests are happy and have everything they need, at all times.
-Be responsive to the needs of guests, fellow team members and managers.
-Assist with detail/spot cleaning as needed.
-Assist guests and team managers/members with special needs as they arise.
-Present self with competence, positivity, and professional appearance at all times.
Competencies To Be Demonstrated:
-Servant’s Heart: sincere desire to serve guests at the highest level possible.
-Efficiency: able to produce significant output with minimal wasted effort.
-Honesty/Integrity: does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
-Attention to details: does not let important details slip through the cracks or derail a project.
-Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude.
-Listening skills: lets others speak and seeks to understand their viewpoints.
-Follow-through on commitments: lives up to verbal and written agreements, regardless of personal cost.
-Punctuality: completes projects within a pre-determined timeframe.
-Coachability: demonstrates a willingness to be coached and to receive and apply instruction from senior management.
-Proactivity: acts without being told what to do. Brings new ideas to the organization.
-Flexibility/adaptability: adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Compensation:
Front Desk Team Member will be paid on an hourly basis, based upon experience. Pay days are every other week.
Key areas of evaluation, as observed and assessed by the Resort Manager, will include the Outcomes and Competencies listed above, as well as your above-and-beyond-ism. Performance in these areas will determine ongoing and/or and future employment opportunities.
