06/03/2021
ACCOUNTABILITY:
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.
GUEST EXPERIENCE:
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors
MANAGING PEOPLE:
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
RESPONSIBILITIES:
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
• May maintain procedures for security of lost and found items
• Perform other duties as assigned. May also serve as manager on duty
BENEFITS:
- Hired on a 90 day probationary period during which training will be provided and an eval will be completed to ensure compliance; after which, an eval is performed annually
- 1 week paid vacation after 1 year of full time employment
- Optional health insurance available after the 90 day probationary period for all full time employees
- Employee travel benefits program
REQUIRED:
• High school diploma / secondary education / equivalent plus minimum one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).
What we need from you
• Must be available to work weekends and holidays
