12/18/2025
It’s true…
We talked to some homeowners who were ANGRY
Angry at their property manager, angry at the housekeepers, angry at themselves that they didn’t switch managers sooner.
We had 6 homeowners switch their management over to us this year.
Here’s some common things that kept popping up in conversation:
“I didn’t get any bookings for 3-6 months…zero…none…nada”
“I didn’t even know who the local contact person was for my home anymore. I had to chat with a robot or overseas customer service rep before even getting ahold of the person who is supposed to be taking care of my home”
“They kept on adding these recurring fees I didn’t see coming. An annual linen fee, trash fee, or a technology fee..what even is that?!”
We’ve heard it all.
This business is simple, but not easy.
Simple: take care of your homeowners, homes, and guests. In that order.
But it’s far from easy.
That’s why most property management companies have lower than a 4.5 star average.
In vacation rental terms, a 4.5 star is the bottom of the barrel, and it’s a clear indicator that:
-Homeowners are frustrated
-Guests are underwhelmed
-Homes are left uncared for
Don’t wait to switch managers.
Don’t be another angry homeowner.
