Hampton Inn Spring Lake Fayetteville

04/30/2024

03/30/2020

Our Hampton by Hilton in Spring Lake-Fort Bragg, NC won highest award from Hilton in 2019!!! Thank you to our staff and leadership for all the hard work and dedication!!!

01/02/2020

01/01/2020

"Should old acquaintance be forgot
And never brought to mind
Should old acquaintance be forgot
And Auld Lang Syne"
..But don't forget about us!! We are waiting for your return! See you in the New Year! ❤️🥳

12/29/2019

The Housekeeping Room Attendant is responsible for cleaning and servicing assigned rooms or areas according to established standards and procedures including: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removal of trash etc.

12/23/2019

From your Hampton Inn Spring Lake Fayetteville Family! ❤️

12/23/2019

A Guest Service Agent with Hampton Inn is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Plus, Hampton guarantees 100% satisfaction with every stay if you're not satisfied, we don't expect you to pay.We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey.Hampton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton.

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Receive, input, retrieve and relay messages to guests, as needed

12/23/2019

-OnQ experience is preferred
-Hotel/Customer Service experience is preferred
-Management experience is preferred
-Must have open availability
-Must be willing to work all shifts and work coverage
-Must be willing to work 40+ hours weekly if workload demands it

11/12/2019