It also reflects changes due to COVID 19 and UPDATED INCLEMENT WEATHER/THINGS HAPPEN Policy
Check-in is after 4:00 PM and check-out is AT 10:00 AM. Our staff are required to wear masks. Please allow them to do so
If you are arriving after 8:00 PM, please call the office before 12 noon (910-328-2171) on the date of your arrival so we can make arrangements for a late check-in
You will be called the morning of check-in to confirm your stay. Your credit card will be charged the morning of your arrival. We do not call you before it is charged
On day of arrival you can call the office any time AFTER 3.30pm to receive the code to access the lockbox next to your room door, this will give you the key to your room. Check in is at 4pm and there are NO EARLY/LATE CHECKINS/OUTS DUE TO ROOM CLEANING. We do not make exceptions. Office open only for phone calls and is closed to foot traffic. Office is staffed for phone calls 8.30am-7pm daily
Friendly guides and instructions are on office door and in rooms for a variety of things you might need. Please read them carefully. If something is not in your room….dish soap…pillow…blanket…please just call or knock on the office door. It is usually an EASY FIX! We do NOT enter your room under any circumstances to keep both you and our team SAFE! For linen service during your stay please leave soiled linens in bag (provided inside your room) and place it outside your door each morning, AND give us a call at the office number between 9am and 1pm so we can run fresh linens to you in a fresh bag and place outside your door. You MUST call the office to let us know what you need. If we do not hear from you we will NOT service your room
Each morning place your trash outside your door. We will tie a fresh bag around the door handle. You do NOT need to call regarding trash. There is a microwave, toaster, refrigerator, and coffee pot in each room for your convenience. Mini efficiencies have a unit with a small fridge and 2 burners. Large efficiencies have a full-size stove, fridge and sink set up in the room. We do NOT provide coffee or filters. You may want to bring your preferred coffee and round coffee filters
All linens are provided. If you need additional blankets please just ask, we DO have them! Quiet time - 10:00pm. We maintain a family atmosphere. To make changes to your reservation, please contact our front desk staff at 910-328-2171. We no longer take cancellations via email
UPDATED Pet Policy 2020/2021
Dogs only. Dogs must be kept on a leash. Most mature dogs are welcome-no puppies (under 1 year of age); no aggressive dogs are allowed. We have NO BREED RESTRICTIONS. The town actively enforces the leash ordinance. Dogs must be on a leash at all times when on motel property regardless of local ordinance. This IS Private Property and dogs must be on a leash at all times or you will be asked to leave (the dog can stay).
$50 per dog per room reserved, 2 dogs per stay maximum regardless of weight. No exceptions will be made
See also additional fees ref: Pet Damage (this includes scratches, urine staining, damage to comforters etc.) POSSIBLE ADDITIONAL RULES/FEES:
SMOKERS:
No smoking OF ANY SUBSTANCE is allowed on balconies of ANY rooms and this includes VA**NG. A few feet away from smokers on balconies are other guests and children. We are also an OLD WOODEN building
$250 fee for smoking in non-smoking rooms. Damages in the room will be charged to your room as appropriate. $75 fee for leaving the room in disarrayed condition. (Please wash all dishes and pans--thank you!). If you do not have all dishwashing supplies at check in, ask the office and we will resupply you
We do not accommodate cats. A $250 cleaning fee will be charged to any room for any pet damage incurred. You MUST report any damage in your room at check in. INCLEMENT WEATHER/THINGS HAPPEN POLICY: Read before booking and by booking you understand and agree to abide by this policy:
We are located on a three-hundred-yard-wide barrier island on the Carolina Coast. We are 72 feet from the Atlantic Ocean and from there, nothing between us and Europe. Sometimes it is sunny here, beautiful, exotic, tropical almost, or it rains, floods, dogs and cats sometimes live together, it might snow, hail, hurricane, mild breeze, drought, dust storm, locusts, meteors, forest fires, pirates, rains of Biblical proportions, mass hysteria, alien invasions, red tides, mutant fish…etc etc…
We do NOT close. UNLESS…. we are under an EVACUATION ORDER issued by the TOWN OF TOPSAIL BEACH ONLY! If the weather is inclement and you CHOOSE not to come, then the 7- or 14-day cancellation policy still applies. Unfortunately, we will no longer be able to make exceptions to our cancellation policy. If you must cancel (and stuff just happens we know that), please do so at least 7 days prior to the date of your arrive, or 14 days if your stay is on one of the following major holidays….Memorial, July 4th, Labor Day or Thanksgiving. If you do not cancel in time, you will still be charged for your stay regardless of whether or not you come. We do not re-rent your room out, it will be yours, empty if need be. Thank you for your understanding.
