01/20/2021
Position Summary:
Guest Room Attendants must clean guest rooms and common areas in accordance with company standards.
I. Position Responsibilities: Essential
• Clean guest rooms according to company standard operating procedures within time allocated.
• Remove trash and miscellaneous debris from guest rooms and surrounding areas
• Ensure all areas of hotel are up to company standards even if not assigned cleaning area
• Clean bath area including: tub, toilet, sinks, walls, lights, removing and replacing bath linens
• Clean refrigerator, microwave, sink, counters, cabinets, and tables
• Clean floors according to standard operating procedures
• Maintain all furnishings by dusting and polishing furniture and appliances
• Maintain doors, and windows
• Keep supplies ready by restocking housekeeping cart at the beginning of shift
• Notify supervisor immediately of any safety and/or security violations of policy
• Notify supervisor immediately of any guest concerns
• Maintain superior customer service when interacting with guest
II. Essential Skills/Credentials/Experience/Education
• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques
• Ability to follow instructions, directions and meet deadlines
• Ability to clean a minimum required rooms per shift
• Ability to scrub and scour surfaces, extend arms overhead when performing cleaning tasks and the ability to stoop, bend and squat
• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs
• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation
• Ability to manage multiple activities often in stressful situations and with time constraints
Preferred Skills/Credentials/Experience/Education
• Any combination of education and experience equivalent to high school diploma
• Any other combination of education, training or experience that provides the required knowledge, skills and abilities
• Minimum 1-year housekeeping experience with proven skill and performancePhysical Demands
Physical Demands
• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch
• Standing for eight (8) hour shifts