09/02/2026
Annual LONG PSA: Hi everyone! This message is for a 1% group out there that think their bad reviews of hardworking businesses are harmless. 99% of you are amazing and we love you so so much!
Now, for the 1%...We want to take a moment to emphasize that when you book a non-renovated room, that means it will NOT be renovated. Another way to put it is that the non-renovated room needs to be renovated. Do not book a non-renovated room and complain in a Google review that it needs to be renovated. 🤔
We urge all potential guests to please visit our booking site. Even if you call, I am going to urge you to book online if possible. First, you get $10/night off for booking online, so I want you to get a discount. 2nd, booking online also allows for you to book the room you choose and sets the guest expecation. You are choosing the location of your room, renovation, courtyard views, etc. I have found this is the BEST way to set expectations and give the best experience.
All photos are accurate and accurately show amenities and current photos of the room. I took these photos myself with my Samsung Ultra s23 and uploaded them myself. I didn't add filters, I didn't use AI, just regular, unprofessional cell phone pictures. So there is no one out trying to dupe you, what you see is what you get. I do everything possible to set expectations of what you are booking. I do this because I hate complaints and I hate bad reviews, so the hope is that you see what you are booking and you want to stay with us. Each room is described as renovated or not, pet friendly or not, air conditioner or not, etc. If we don't have the combination or room you want, please stay at one of the many other lovely places in town instead of forcing yourself here and being disappointed. Please do not force disappointment on yourself and then give us a bad review because you thought you would be ok in a non-renovated room but then decided you don't like the 1970s bathroom. We want happy people here and we aim to please, so don't stay here if you're going to be miserable and give a bad review. That might be a bad business model, but I truly don't want your money if you are unhappy here and I would rather you stay somewhere that meets your needs. Please communicate with us upon arrival or during your stay to allow us the opportunity to make you comfortable, move rooms if available, or find some kind of solution instead of waiting a week to leave a 1 star review.
We send two emails and FOUR text messages leading up to arrival saying you can reach us by call or text. We will not accept the excuse that a guest did not know how to reach us. Our notifications will continue to go off until we respond in our guest messaging system. We may not have a front desk, but we do have innkeepers onsite 24 hours a day. There is nothing we can't solve for you.
I know how it SHOULD be...all rooms should be similar and look alike and be perfect, but it is just not the case. We purchased an aged historically lodging property that needed ALOT of work. We were not fully capitalized upon the purchase and have done what we can in the three years we have owned the property. We have plans to do cosmetic renovation on the remaining 5 rooms over the next few years. We continue to keep the non-renovated rooms rentable because we still have hundreds of guests that are joyous with a little older room with AC and courtyard view. We luckily have that 99% of amazing guests that love our property. Some have seen ALL of the work that we have done in 3 years and are excited to see what we do in the next few.
Reviews are important and I do take them personally. Every review, every dollar is important here. We bust our behinds to give you a lovely place to stay in the beautiful Wet Mountain Valley. There are real people behind this place, and we aren't doing things to try and "fleece" anyone or cutting corners to take tropical vacations. I post this because I am real and honest about our story and our property. We are working towards something incredible and it takes time. Each negative review is not only a ding on our Google rating, but it's truly a misrepresentation of us. We are not 1 star, and neither are our restaurants, and neither is our town.
We are here everyday to make this place as good as it can be each day. I will always fiercely defend my business, our staff, our town, our community. There should be no reason that you should ever leave Westcliffe feeling it was 1 star. And if you did, the reason might be looking at you in the mirror (it's you, not us).
