MainStay Suites Chicago Northbrook Wheeling

MainStay Suites Chicago Northbrook Wheeling Enjoy the perks of hotel living at our pet-friendly MainStay Suites® Northbrook - Wheeling hotel.

As a suburb of Chicago, our hotel is close to Chicago Executive Airport-PWK. During your visit with us you’ll enjoy amenities that help you feel at home.

01/10/2022

Want a little extra Green in your wallet?

Let us give you up to $750.

Payouts at 60 hours, 90 days, and 6 months.

Along with the other benefits we offer:

Health & Dental Insurance for FT Associates
401(k) with employer match for ALL associates
Paid time off for ALL associates
6 company paid holidays for FT associates.
Time and half for hours worked on designated holidays.
Employee Discount Program
Employee Hotel Guest Room Program
Annual Salary Review
Are you someone who understands the smallest details can make the biggest impact. You know hospital corners aren't just for hospitals, and the perfect crease on a bed sheet makes you smile, and you love the feeling the warmth of freshly laundered linen.

The Room Attendant reports to the General Manager (GM) and/or Assistant General Manager (AGM) and Housekeeping Leader, working to maintain the consistent cleanliness and organization of our guest rooms and spaces.

Perform a wide variety of cleaning tasks to meet brand and Gulf Coast standards including cleaning guest rooms, public spaces, laundry and working shifts that vary by
day and week depending upon business needs.

Primary Job Duties

Receive a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift:
Move-Out Cleans: a deep cleaning when a guest checks out
Stay-Over Cleans: a service performed while the guest continues to reside in the hotel
Clean all rooms according to brand and Gulf Coast cleanliness standards within the allotted time
Maintain an orderly cart according to brand and Gulf Coast standards. Carts should be stocked and ready to go at the beginning of the shift
Clean rooms, hallways, lobbies, restrooms, corridors, elevators and stairways so that health standards are met and the property is clean to brand and Gulf Coast standards
Clean doors, door frames, vents, windows, cabinets, walls, outlets, packaged terminal air conditioner (PTAC) and windows
Inspect rooms and public areas to accepted health and safety standards
Replace soiled linen and towels, disinfect bathroom surfaces, dust or wipe down all surfaces, vacuum, sweep and/or mop floors
Replenish room supplies, toilet paper, soap, trash liners, etc.
Empty wastebaskets and transport other trash and waste to disposal areas
Observe precautions required to protect hotel and guests, immediately reporting any damage to a room, as well as any contents that should not be in a room (drugs, weapons, animals, etc.) to the GM
Notify GM of any maintenance issues.
Notify GM of left behind guest belongings and bag and tag the items according to policy
Keep storage areas and carts well-stocked, clean and organized
Wash and fold laundry
Wear appropriate attire per the dress code
May be asked to stay on site in the event of a catastrophe
Other duties as assigned

Essential Skills

Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility
Communication – listen effectively and follow instructions
Dependability and reliability – display responsible behaviors at work in attendance and punctuality; can work with a sense of urgency; has attention to details; can follow directions and fulfill obligations
Professionalism– maintain a professional presence by demonstrating self-control, maintaining a professional demeanor and a positive attitude

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Can lift up to 50 pounds
Continuous standing, walking, pushing, pulling, reaching, moving about and lifting furniture/furnishings
Frequently bends, kneels and crouches
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, pushing and wiping
Exposure to hazardous chemicals (cleaning materials), odors, dirt and dust and adverse weather conditions.
Experience and Requirements

1 year hospitality or housekeeping experience preferred
Work Authorization required
Flexible schedule required. Evenings, weekends and holidays may be required.
Job Types: Full-time, Part-time

01/10/2022

Want a little extra Green in your wallet?

Let us give you up to $750.

Payouts at 60 hours, 90 days, and 6 months.

Along with the other benefits we offer:

Health & Dental Insurance for FT Associates
401(k) with employer match for ALL associates
Paid time off for ALL associates
6 company paid holidays for FT associates.
Time and half for hours worked on designated holidays.
Employee Discount Program
Employee Hotel Guest Room Program
Annual Salary Review
Are you a perfectionist by nature and know that anything worth doing is worth doing well? Are you someone who does not settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary? Are you genuine, yet polished, and are not afraid to venture outside of the norm and do things differently?

Reports to: General Manager (GM) and/or Senior Guest Services Representative

Job Description

The GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies and procedures.

Primary Job Duties

Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests
Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings
Maintain proficiency in all location computer and software systems
Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
Run reports of room availability/inventory management and guest accounts and post payments to guest folios
Perform bookkeeping activities including running reports and posting payments to guest folios
Respond to guest comments or complaints, referring customers to GM as necessary
Contact housekeeping or maintenance staff when guests report problems
Know the property’s emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner
Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service
Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit.
Work in laundry room area loading and unloading washers and dryers and folding linens
Wear appropriate attire per the dress code
Notify GM or Maintenance Support of any needed repairs
May serve as Manager-on-Duty in GM and AGM absence
May be asked to stay on site in the event of a catastrophe
Other duties as assigned
Essential Skills

Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility
Adaptability and flexibility – display the capability to adapt to new, different and changing requirements
Accuracy – ensure accuracy in all tasks performed
Communication – convey information clearly
Dependability and reliability – display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations
Interpersonal Skills – display the skills to work effectively with others
Professionalism – maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting
Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather
Experience and Requirements

1 year hospitality experience preferr

08/18/2021

Health & Dental Insurance for FT Associates
401(k) with employer match for ALL associates
Paid time off for ALL associates
6 company paid holidays for FT associates.
Time and half for hours worked on designated holidays.
Employee Discount Program
Employee Hotel Guest Room Program
Annual Salary Review

Are you a perfectionist by nature and know that anything worth doing is worth doing well? Are you someone who does not settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary? Are you genuine, yet polished, and are not afraid to venture outside of the norm and do things differently?

Reports to: General Manager (GM) and/or Senior Guest Services Representative

Job Description

The GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies and procedures.

Primary Job Duties

Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests
Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings
Maintain proficiency in all location computer and software systems
Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
Run reports of room availability/inventory management and guest accounts and post payments to guest folios
Perform bookkeeping activities including running reports and posting payments to guest folios
Respond to guest comments or complaints, referring customers to GM as necessary
Contact housekeeping or maintenance staff when guests report problems
Know the property’s emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner
Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service
Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit.
Work in laundry room area loading and unloading washers and dryers and folding linens
Wear appropriate attire per the dress code
Notify GM or Maintenance Support of any needed repairs
May serve as Manager-on-Duty in GM and AGM absence
May be asked to stay on site in the event of a catastrophe
Other duties as assigned

Essential Skills

Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility
Adaptability and flexibility – display the capability to adapt to new, different and changing requirements
Accuracy – ensure accuracy in all tasks performed
Communication – convey information clearly
Dependability and reliability – display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations
Interpersonal Skills – display the skills to work effectively with others
Professionalism – maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting
Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather
Experience and Requirements

1 year hospitality experience preferred but not required

08/16/2021

Are you someone who understands the smallest details can make the biggest impact. You know hospital corners aren't just for hospitals, and the perfect crease on a bed sheet makes you smile, and you love the feeling the warmth of freshly laundered linen.

The Room Attendant reports to the General Manager (GM) and/or Assistant General Manager (AGM) and Housekeeping Leader, working to maintain the consistent cleanliness and organization of our guest rooms and spaces.

What we offer:
Health and Dental Insurance for Full Time Associates
401(k) with Employer Match for all Associates
Paid time off for ALL Associates per Associate Guide
Six company paid holidays for Full Time Associates
Time and half for hours worked on designated holidays for all Associates
All Associates in this position are eligible to participate in a Retention Bonus program
Employee Discount Program
Employee Hotel Guest Room Program

Job Description
Perform a wide variety of cleaning tasks to meet brand and Gulf Coast standards including cleaning guest rooms, public spaces, laundry and working shifts that vary by
day and week depending upon business needs.
Primary Job Duties
Receive a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift:
Move-Out Cleans: a deep cleaning when a guest checks out
Stay-Over Cleans: a service performed while the guest continues to reside in the hotel
Clean all rooms according to brand and Gulf Coast cleanliness standards within the allotted time
Maintain an orderly cart according to brand and Gulf Coast standards. Carts should be stocked and ready to go at the beginning of the shift
Clean rooms, hallways, lobbies, restrooms, corridors, elevators and stairways so that health standards are met and the property is clean to brand and Gulf Coast standards
Clean doors, door frames, vents, windows, cabinets, walls, outlets, packaged terminal air conditioner (PTAC) and windows
Inspect rooms and public areas to accepted health and safety standards
Replace soiled linen and towels, disinfect bathroom surfaces, dust or wipe down all surfaces, vacuum, sweep and/or mop floors
Replenish room supplies, toilet paper, soap, trash liners, etc.
Empty wastebaskets and transport other trash and waste to disposal areas
Observe precautions required to protect hotel and guests, immediately reporting any damage to a room, as well as any contents that should not be in a room (drugs, weapons, animals, etc.) to the GM
Notify GM of any maintenance issues.
Notify GM of left behind guest belongings and bag and tag the items according to policy
Keep storage areas and carts well-stocked, clean and organized
Wash and fold laundry
Wear appropriate attire per the dress code
May be asked to stay on site in the event of a catastrophe
Other duties as assigned

Essential Skills
Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility
Communication – listen effectively and follow instructions
Dependability and reliability – display responsible behaviors at work in attendance and punctuality; can work with a sense of urgency; has attention to details; can follow directions and fulfill obligations
Professionalism– maintain a professional presence by demonstrating self-control, maintaining a professional demeanor and a positive attitude

Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Can lift up to 50 pounds
Continuous standing, walking, pushing, pulling, reaching, moving about and lifting furniture/furnishings
Frequently bends, kneels and crouches
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, pushing and wiping
Exposure to hazardous chemicals (cleaning materials), odors, dirt and dust and adverse weather conditions.

Experience and Requirements
1 year hospitality or housekeeping experience preferred

Work Authorization required
Flexible schedule required. Evenings, weekends and holidays may be required.

05/31/2021

Do you demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is YOUR guest?

This position reports to the General Manager (GM) and/or Senior Guest Services Representative

What we offer:
Health and Dental Insurance for Full Time Associates
401(k) with Employer Match for all Associates
Paid time off for ALL Associates per Associate Guide
Six company paid holidays for Full Time Associates
Time and half for hours worked on designated holidays for all Associates.
All Associates in this position are eligible to participate in a Retention Bonus program
Employee Discount Program
Employee Hotel Guest Room Program

Job Description
Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM.
Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality resulting in guest satisfaction and repeat business.
Greet after hours guests, assist them with check-ins and check-outs, register and assign rooms, issue room keys/cards, identify and explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change for guests, make, and confirm reservations, compute bill, present statement and collect payments from departing guests.
Physical inspections of the property
The Overnight GSR will respond to any type of problem or issue that may occur after normal business hours and must clock in and out for all calls and work performed.
Keep aware of hotel policies concerning room/sign rates, group and other discounts and special offerings.
Maintain proficiency in all location computer and software systems.
Supply guests with directions and information regarding property amenities, room features, services, hours of operation and local areas of interest.
Record guest comments or complaints, referring guests to GM, as necessary.
Know property emergency procedures and respond to any/all emergency situations (police, fire, emergency responders, weather, building electrical outage, water line breaks, etc.) in a timely manner.
Help clean and maintain common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, entrance doors, emergency exits and sidewalks to brand and Gulf Coast standards. Provide guest safety at entrances and on sidewalks in inclement weather.
Work in laundry room area loading and unloading washers and dryers and folding items.
Notify GM or Maintenance Support of any major repairs.
Ensure the security needs of the property and guests are met.
Wear appropriate attire per the dress code.
Other duties as assigned.

Essential Skills
Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility.
Adaptability and flexibility – display the capability to adapt to new, different, and changing requirements.
Communication – convey information clearly.
Dependability and reliability – display responsible behaviors at work in attendance and punctuality, attention to details, following directions and fulfilling obligations.
Interpersonal Skills –display the skills to work effectively with others.
Professionalism– Maintain a professional presence by demonstrating self-control, maintaining a professional demeanor and a positive attitude.

Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms, and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dust

Experience and Requirements
1 year hospitality experience preferred.
Work Authorization required
Pre-employment drug screening required.
Flexible schedule required. Evenings, weekends, and holidays may be required.

Address

8000 Capitol Drive
Wheeling, IL
60090

Telephone

(847) 520-1684

Website

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