02/21/2019
The Front Desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Audit Agent will continuously strive to exceed all guest’s expectations.
Duties and Responsibilities
Welcome guests in a friendly, prompt and professional manner recognising Choice Rewards Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Handle confidential information, including guest records, with a high degree of integrity
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximise hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Deliver guest folios to each occupied guest room before departure
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
This job requires ability to perform the following:
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit. Ability to prepare and analyse data figures and transcriptions prepared on and generated by computer
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays; this position is an overnight position
Take pool chemical reading
Setting breakfast in the mornings
Folding laundry as needed
Past applicants please reapply
Econo lodge
3120 8th St S
Wisconsin Rapids,wi 54494
Phone :7154518804
Email:[email protected]
