03/03/2026
At Springwood Hospitality, we talk often about standards: not as a checklist, but as a commitment.
This week, our Dual Marriott property in Lancaster, PA demonstrated exactly what that commitment looks like in action.
TownePlace Suites achieved a 99.2 on its Quality Assurance audit, and Fairfield earned an extraordinary 99.7.
Marriott’s QA process is unannounced. It measures the hotel exactly as it operates on an ordinary day. Which is precisely why these results matter.
They are not the product of preparation.
They are the product of culture.
They reflect leaders who build accountability into daily routines.
They reflect teams who take ownership of every space, every detail, and every guest interaction.
They reflect consistency; the kind that doesn’t fluctuate based on who is watching.
At Springwood, we believe excellence is a habit. It’s built in the quiet discipline of doing the right thing when it would be easier not to. It’s built in pride of place. It’s built in service that feels personal and genuine.
These scores are a reflection of people who care deeply about their work and about one another. And as a leader of Springwood Hospitality, I couldn’t be more proud of the standard they continue to set, not just for our portfolio, but for themselves.
To our property leaders and associates: thank you for leading with integrity, ownership, and heart. You represent Springwood exceptionally well.
