Fresh Eyes - Customer Retention Strategists

Fresh Eyes - Customer Retention Strategists We help businesses IGNITE their Teams to ENGAGE, DELIGHT and RETAIN Customers, creating RAVING FANS

Fresh Eyes provides QUALITY mystery shopping for hotels, restaurants, spas and retailers to provide an unbiased evaluation of your business from a clients perspective. Being in the service business, your establishment no doubt already evaluates service quality and employee performance, which is vital. Fresh Eyes’ services use actual customer experiences to spot trends, provide accurate, informed feedback and let you know what is happening in your business when you’re not there.

Creating amazing Astron Energy forecourt experiences.
07/10/2022

Creating amazing Astron Energy forecourt experiences.

We look forward to playing this with your team. Great fun with amazing benefits for every team and business.
21/09/2022

We look forward to playing this with your team. Great fun with amazing benefits for every team and business.

Let's Play The Customer Journey Game at your next event.

What a great morning speaking at this event . Let's talk about CX baby....
09/09/2022

What a great morning speaking at this event . Let's talk about CX baby....

So honoured and ignited to have been awarded the contract to train the Astron Energy staff.
08/09/2022

So honoured and ignited to have been awarded the contract to train the Astron Energy staff.

Astron Energy, which took over ownership of the prolific Caltex brand in 2018, has unveiled the first of its new rebranded forecourts in South Africa.

We were delighted to attend the Astron Energy launch this morning and are so honoured to have been chosen by Astron Ener...
01/09/2022

We were delighted to attend the Astron Energy launch this morning and are so honoured to have been chosen by Astron Energy to be part of their rebrand spanning the next 2 years, reaching 14000 staff across 850 sites. We look forward to igniting their staff, creating amazing forecourt experiences and being part of SA's next biggest brand!

Honoured to have been appointed and beyond excited to have started our Astron Energy project which means we will ignite ...
05/08/2022

Honoured to have been appointed and beyond excited to have started our Astron Energy project which means we will ignite 14 000 staff in the national rollout. Powered by passion and determined to make a difference.

What a privilege and joy meeting with Lynn Baker today. Best of the best in the World of CX and honoured to collaborate ...
06/07/2022

What a privilege and joy meeting with Lynn Baker today.
Best of the best in the World of CX and honoured to collaborate with her.

Lynn Baker - certified Customer Experience Specialist (CXS) (CX University. Recognised international speaker on Customer Experience, delivers fast paced & fascinating presentations on moving beyond delivering service to driving customer experience. Board Member of CXSA. Int'l CX Awards Judge.

Thank you for inviting me to present at the "Empowering Young Women to reach for the stars" Celebration. What an honour...
25/06/2022

Thank you for inviting me to present at the "Empowering Young Women to reach for the stars" Celebration. What an honour to be part of this phenomenal initiative. Well done Rotary!

Amazing team driving growth and customer experience. "Y'ello what are we doing today?"
23/06/2022

Amazing team driving growth and customer experience.
"Y'ello what are we doing today?"

So humbled by all the 5/5 ratings from the School of Entrepreneurship students as well as some of their comments. We LOV...
22/06/2022

So humbled by all the 5/5 ratings from the School of Entrepreneurship students as well as some of their comments. We LOVE what we do!

Shelly Beach MTN are excited to offer phenomenal Customer Experiences after we ignited them today. Differentiate and be ...
14/06/2022

Shelly Beach MTN are excited to offer phenomenal Customer Experiences after we ignited them today. Differentiate and be better than the rest!

Igniting the MTN team in Scottburgh. Excellent store products and service, now excited about creating amazing experienc...
14/06/2022

Igniting the MTN team in Scottburgh. Excellent store products and service, now excited about creating amazing experiences. If in the area, pop in to experience it for yourself.

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Hillcrest

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+27834479992

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Our Story

I help businesses improve their customer experience, build loyalty & increase sales by reigniting staff .

Fresh Eyes, registered in 1998, has been in business for 20 years and provides QUALITY and PASSIONATE Customer Service training, mystery shopping and customer feedback for hotels, restaurants, spas, retailers and all businesses to provide an unbiased evaluation of your business from a clients perspective. We IGNITE your team, IMPROVE Customer Experience and BOOST business and profits. Fresh Eyes’ services use actual customer experiences to spot trends, provide accurate, informed feedback and let you know what is happening in your business and how we can take it to the next level whilst staying relevant and moving staff from FUNCTIONAL to FABULOUS!