15/10/2026
VACANT POSITION – FRONT OFFICE RECEPTIONIST
1. Greeting Guests: Warmly welcome guests as they arrive, providing a positive first impression of our establishment.
2. Check-in and Check-out: Efficiently process guest arrivals and departures, ensuring accuracy in reservations and payment transactions.
3. Answering Inquiries: Handle incoming calls, emails, and in-person inquiries promptly and professionally, providing information about our services, amenities, and local attractions.
4. Reservation Management: Assist guests with making reservations, modifications, and cancellations, utilizing our booking system with precision.
5. Administrative Tasks: Perform various administrative duties such as managing correspondence, filing, and maintaining a tidy reception area.
6. Problem Resolution: Address guest concerns and complaints effectively, demonstrating empathy and a commitment to resolving issues to their satisfaction.
7. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure seamless operations and guest satisfaction.
Qualifications:
• Excellent Communication Skills: Ability to communicate clearly and professionally in person, over the phone, and via email. (Must be fluent in English - speaking, reading and writing).
• Customer Service Experience: Previous experience in a customer-facing role, preferably in hospitality or a related field.
• Organizational Skills: Strong multitasking abilities with attention to detail to manage simultaneous tasks efficiently.
• Tech Savvy: Proficiency in using computer systems, including MS Office and reservation management software.
• Positive Attitude: Enthusiastic, friendly demeanour with a passion for delivering outstanding service to guests.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate the needs of our guests and the operation. Must be able to work under pressure.
• High School Diploma or Equivalent: Minimum educational requirement; additional qualifications in hospitality or administration are a plus.
Please send your CV to Lemogang Mazwane at @ [email protected] OR Linda O’Dwyer at [email protected] by no later than 13 November 2026.
Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful.
