The Mystery Guest

The Mystery Guest The Mystery Guest Programme is dedicated to providing a cost-effective and professional 'client exp

“The Mystery Guest” programme is pitched at the luxury market where service is pivotal and the devil is in the details. With more than 17 years experience in the top-end hospitality industry and a consumer herself of these products on an international level, the professional auditing service offered by this new venture is always handled personally by the owner.

“The audit acts as the eyes and ea

rs of management and highlights the good, the bad and the ugly in a professional, user-friendly and very detailed report, which should be used as the basis for additional training, eliminating problem areas and adding to the competitive edge”, she says. Although the service specialises in upmarket accommodation audits, businesses like spa’s, airlines, restaurants, game lodges and serviced apartments in this segment, will also benefit. With low season upon coming up, now is the time to book “The Mystery Guest” for a comprehensive “guest experience” audit of your establishment. Rates are R1900 per audit, but as each programme is individually designed to deliver to agreed outcomes, overall costs will be finalised after meeting with the client. For more information visit www.themysteryguest.co.za or e-mail [email protected]

Governments are now mandating mystery guest programmes.In May 2026, Morocco's Ministry of Tourism launched a nationwide ...
31/05/2026

Governments are now mandating mystery guest programmes.

In May 2026, Morocco's Ministry of Tourism launched a nationwide mystery guest programme targeting approximately 2,500 classified accommodation establishments, shifting from infrastructure-based star ratings to guest-experience-centred assessments.

Morocco’s Ministry of Tourism, Handicrafts, and Social and Solidarity Economy has announced the launch of «mystery guest» inspections in classified accommodation establishments starting in May 2026. According to

21 Nettleton is offering 50% off to local travellers.
20/09/2022

21 Nettleton is offering 50% off to local travellers.

in Addo is offering a 2 NIGHT UNFORGETTABLE EXPERIENCE Includes 2 nights accommodation in the Best room available at th...
12/07/2022

in Addo is offering a 2 NIGHT UNFORGETTABLE EXPERIENCE

Includes 2 nights accommodation in the Best room available at the time of booking
Three course dinner on both nights
Stay 3 nights over mid-week (Thur-Sun) and receive the 3rd night free including breakfast
Surcharge applies for additional children sharing
R5 900.00 per 2 night stay for 2 adults sharing
Valid until 30 September 2022

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Stay in the luxurious Leopard room .moon.lodge in HoedspruitNamed after one of Africa’s most elusive inhabitants, the le...
12/07/2022

Stay in the luxurious Leopard room .moon.lodge in Hoedspruit
Named after one of Africa’s most elusive inhabitants, the leopard. Owners Nicola & Guy have had a few sightings since purchasing the property and the beauty of these felines is featured throughout the lodge, from printed throws to sculpture.
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· Website in bio
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Emirates restarts flying passengers out of South Africa this weekend.
27/01/2022

Emirates restarts flying passengers out of South Africa this weekend.

Emirates resumes passenger flights from South Africa to Dubai on Saturday.

Americans have become SA’s biggest overseas tourists – overtaking Brits and Germans
27/01/2022

Americans have become SA’s biggest overseas tourists – overtaking Brits and Germans

The US has become South Africa’s primary source market for tourists, overtaking the United Kingdom and Germany.

SA says the UAE knows its ongoing travel ban is unscientific – and should be lifted 'soon'
13/01/2022

SA says the UAE knows its ongoing travel ban is unscientific – and should be lifted 'soon'

The UAE is still off limits to South African travellers, despite a swell of other countries easing bans which have been defined as unscientific and ineffective in stemming Omicron.

TRAVEL NEWS – LIVE: HOTEL QUARANTINE FOR RED LIST ARRIVALS COULD END, AS EU MULLS NINE-MONTH COVID PASS LIMIT.
13/12/2021

TRAVEL NEWS – LIVE: HOTEL QUARANTINE FOR RED LIST ARRIVALS COULD END, AS EU MULLS NINE-MONTH COVID PASS LIMIT.

Boris Johnson said government would ‘be looking at the red list and the way that we do it’

Brits quarantined on return from SA are being separated from family, nearly killed, freezing
09/12/2021

Brits quarantined on return from SA are being separated from family, nearly killed, freezing

The system of Omicron quarantine for British residents and nationals is disorganised, inhumane, and dangerous, some of those subjected to it have complained.

Qantas returns to SA in January, flying from Joburg to Sydney – 3 months ahead of schedule
22/10/2021

Qantas returns to SA in January, flying from Joburg to Sydney – 3 months ahead of schedule

Qantas flights between South Africa and Australia will resume on 5 January 2022, earlier than expected.

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